You can check our current membership by clicking on “BAR Membership Details” in the footer, as you should for any removals company you choose.
None of us would visit a doctor, or lawyer if they were not professionally accredited, or hire a heating engineer who wasn’t on the Gas Safe Register. The same should apply to those caring for our possessions.
Standards for removal companies matter, with accreditation coming from the British Association of Removers (BAR). They have helped to maintain and assess good performance in the removals sector for over a hundred years.
Members are required to follow a code of practice and act professionally, with assessment made through on site, annual inspections. The BAR also monitor customer satisfaction on an ongoing basis.
Additional Benefits
BAR members contribute to continually raising standards, by giving clear, professional advice. This can range from tips on moving and how to plan in advance, to the best packing materials for each item.
Free, no obligation quotes are a requirement, laying out exactly what is being offered. Costs have to be reasonable and in the unlikely event that a member hits financial problems, a BAR scheme guarantees the return of any deposit paid.
No cost, alternative dispute resolution is available should this be needed. Part of a balanced approach to representing the public and the removals industry, which extends to informing and lobbying government on behalf of both.
A Principle Of Fairness
The basis of BAR’s operation is to ensure a fair deal for both parties. A principle in tune with Farrer & Fenwick’s ethos of providing a seamless experience.
Timeliness is a key part of good removals, when there is rarely an excuse for poor timekeeping. Accidents can close roads, or other external events bring delay but even then, prompt replanning and good communication will help.
Clients want their possessions to arrive in the same condition they left and a remover should take care of them. Insurance cover in case of accidents is a further BAR requirement, although rarely needed if skilled staff are in place.
They also feature in BAR’s thoughts, with effective training, rest breaks and sensible travelling distances bringing fairness for employees.
A Reflection Of Service
We are pleased to have been BAR members for many years. Their annual inspections are welcome, as with any company, recommendations can arise but the key is to look on them as a benefit, which keep good service to the fore.
A willingness to spare time is part of this, for careful planning during a removals survey, or simply to provide advice at any stage of a removal. Sharing experience is a core aspect of helping clients.
Ultimately, they are the focus of BAR’s input and our own professional standards. Those moving home already have enough to think about, knowing the practical side of the move is in safe hands is a welcome asset.
